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Whether you have a quick question or need expert guidance, our team is here to help. Reach out today and take the first step towards a smarter financial future.
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We’re Here When You Need Us

Explore a wide range of lending and insurance solutions tailored to your goals — with expert support, flexible options, and a simple, stress-free process that works around your schedule, with no hidden costs.
FAQs

Frequently Asked Questions

We know finance can sometimes feel confusing — but it doesn’t have to be. Below are answers to some of the most common questions we get. If you need more help, our team is just a call or message away.

How much does your service cost?

Our service is completely free for you. We’re paid by the lender after your loan is settled, so you won’t pay any broker fees or hidden costs. You get full access to our advice, support, and lender comparisons at no charge.

How long does the loan process take?

We can usually get you pre-approved within 24 to 48 hours, depending on your situation. The full process — from application to settlement — may take a little longer depending on the lender and documents required, but we’ll manage everything and keep you updated the whole way through.

Do I have to visit your office?

Not at all. Our process is fully online, so you can apply and upload documents from anywhere, at any time. If you'd rather speak to someone face-to-face, we can also organise an appointment at our Melbourne office — just let us know what suits you best.

What documents will I need to apply?

Typically, you’ll need proof of identity, your most recent payslips, bank statements, and details of any existing loans or debts. We’ll provide you with a simple checklist so you know exactly what to prepare — and we’re always here to help if you’re unsure.

Can you help with more than just home loans?

Yes, definitely. Along with home loans, we also offer support for refinancing, investment loans, construction loans, business lending, car finance, equipment finance, and even insurance. No matter your goals, we’ll help you find a solution that fits your needs.